FAQ


Processing time:
The time I need to prepare an order for shipping varies. For details, see individual items.

How long does production take?
Production on our made-to-order items averages about 3-5 business days to complete and then shipped to you. Please take this into account if you are placing a made-to-order item that needs to arrive by a certain date. See below for a breakdown on production time by product.

Mugs: 3-5 business days
Hoodies/Sweatshirts/Long Sleeve Shirts: 3-5 business days
Baby Bodysuits: 3-5 business days
Holiday Cards: 3-4 business days
Wrapping Paper: 3-5 business days

Because production and shipping times vary by product, we are unable to guarantee delivery by certain dates and cannot accept refunds/returns.

We offer priority shipping on some of our items, please contact us if you need to inquire about priority shipping.

Why do some items arrive in separate shipments?
As a small shop, we partner with various production facilities around the country to help us create our BlackWrap.co things. Some items like hoodies, Holiday Cards, and mugs are shipped by our production partners so they will arrive separately from other items in your order.

Returns & Exchanges
We do not accept returns, exchanges, or cancellations, but please contact me if you have any problems with your order. Due to the made-to-order nature of some of our items, we can only offer exchanges or replacements if there is a print or production error on the item you've received. Contact us if you've received a defected or misprinted item.

Wholesale availability
At this time we only offer wholesale rates on our Wrapping Papers. Send us a message to inquire about wholesale.

I live outside of the US. Can I place an order?
At this time, We do not offer international shipping on several of our products.

What if my package is marked undeliverable?
You will be notified if packages are returned to sender (back to our offices) or marked undeliverable due to incorrect addresses. The customer is responsible for the additional shipping cost to reship the package to the updated address.